Frequently Asked Questions
Everything you need to know about shopping with Max
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-5 business days depending on your location.
How can I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply use our online portal to generate a prepaid return label and drop your package at any authorized shipping point.
What payment methods do you accept?
Max accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How do I find the right size?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
Are your materials sustainably sourced?
At Max, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers.